Before you order
Frequently asked questions
Questions about ordering and using the films. Questions about the process, pricing or each type of client live on their own pages.
The demo and the order
How does the free demo work?
Send us the photos of one of your properties and we’ll prepare a sample film within 72 hours, with no cost or commitment, so you can judge the finish before hiring us.
What if we don’t like the result?
That’s what the free demo and the revisions in every package are for: you can see the finish on one of your own properties before hiring us, and adjust the film after delivery.
Do you work with properties outside Mallorca?
Yes. We work remotely with properties all over Spain and abroad: all we need are the photos.
Which languages do you work in?
Spanish and English.
Revisions and delivery
How many revisions does each package include?
It depends on the package: Essential, 1 revision; Professional, 2 revisions per film; Agency, 3 revisions per film.
What can be changed in a revision?
Any adjustment to the delivered film: the order or length of the shots, the music or the captions. If you want to change the source photos, talk to us first.
What format do you deliver in?
MP4, in 16:9 landscape and, on the Professional and Agency packages, 9:16 vertical as well for Reels, TikTok and Shorts.
Can we add our own voice-over?
The packages include music, not voice-over. If you’d like a voice-over, tell us when you order and we’ll look into it.
Rights, music and privacy
Who owns the film and where can we use it?
Usage rights are set out in each quote or commission, as our legal notice states. The intended use is promoting the property on your channels: website, portals, social media and campaigns.
Can the music be used in paid ads?
If you plan to use the film in paid campaigns, tell us when you order so we can choose music licensed for advertising.
What do you do with our photos?
We use them to produce your film. We don’t publish your photos or films as examples without your permission. Contact details are handled under our privacy policy.
Do we have to disclose that the film is AI-made?
It’s the prudent thing to do: since 2 August 2026 the EU AI Act requires transparency about AI-generated or manipulated content. We explain it, with sources, in our guide to AI in property listings.
Another question?
Ask us with a property in front of you
Request the free demo and we’ll answer anything else on a real film of your property.