Privacy Policy

Last updated: September 26, 2026

At LUXAI, we take the confidentiality and protection of personal data very seriously. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you browse our website or communicate with us, in strict compliance with the EU General Data Protection Regulation (GDPR 2016/679) and applicable privacy legislation.

1. Data Controller

Entity: LUXAI
Activity: AI-powered audiovisual production and cinematography for luxury real estate.
Privacy Contact Email: [email protected]
Website: luxaivideo.com

2. Personal Data We Collect

We only collect personal information strictly necessary to address your inquiries and deliver our services:

Identification & Contact Information: Name, email address, and phone number (if voluntarily provided).
Real Estate Project Information: Property location, property details, architectural photos provided for production, and specific instructions for custom demonstrations or commissioned work.
Communications: Inquiries, feedback, or messages sent via our website forms or direct email.

3. Purpose of Processing

Your personal data is processed for the following legitimate purposes:

To respond to and manage your inquiries, quote requests, and exclusive AI video demo requests.
To administer the commercial and contractual relationship when hiring our production packages (Essential, Professional, or Agency).
To facilitate operational communication regarding photo receipt, preview delivery, and client revisions.
To fulfill applicable legal, accounting, and tax compliance requirements.

4. Legal Basis for Processing

The processing of your data is legitimized by:

Explicit Consent (Art. 6.1.a GDPR): By submitting our demo or contact forms or writing to us directly.
Performance of a Contract or Pre-contractual Measures (Art. 6.1.b GDPR): When requesting a commercial proposal or engaging our audiovisual services.
Legal Obligations (Art. 6.1.c GDPR): Relating to fiscal and billing regulations.

5. Data Retention

Personal data is retained only for the duration necessary to satisfy the purpose for which it was gathered and to address potential liabilities.

Inquiries or demo requests that do not lead to a commercial engagement are securely deleted or anonymized within 12 months following the last interaction, unless an earlier erasure request is submitted.

6. Third-Party Disclosures

LUXAI does not sell, rent, or lease your personal data to third parties for advertising or commercial purposes.

Data is accessible only to vetted technological infrastructure providers necessary for website operations, cloud storage, and email delivery, each bound by strict data processing agreements conforming to GDPR standards.

Demo request form. The details you submit through the form are transmitted via Web3Forms (web3forms.com), the service we use to receive form submissions in our inbox. Along with your details we record the page it was sent from, the language, the date and time and, where present, the campaign parameters (UTM) of the visit, so we know which channel brought you to us.

7. Cookies and Tracking Technologies

This website adheres strictly to a privacy-by-design architecture. We do not use third-party advertising or cross-site tracking cookies. Any cookies in use serve solely essential technical functions required for site navigation and secure display.

8. Your Privacy Rights

Under GDPR, you retain the following rights regarding your personal information:

Access: Obtain confirmation of whether your data is being processed and obtain a copy.
Rectification: Request correction of inaccurate or incomplete data.
Erasure («Right to be Forgotten»): Request deletion of your personal data when no longer required.
Restriction of Processing: Request suspension of processing in specified circumstances.
Data Portability: Receive your personal data in a structured, machine-readable format.
Object: Object to processing based on legitimate interests or particular situations.
Withdraw Consent: At any time, without affecting previous lawful processing.

To exercise your rights, email us at [email protected] with the subject «Data Protection», providing appropriate verification of identity.

You also retain the right to lodge a complaint with a competent supervisory data protection authority (such as the AEPD in Spain at www.aepd.es).

9. Data Security

LUXAI employs industry-standard administrative, physical, and technical security measures to prevent unauthorized access, alteration, loss, or disclosure of processed personal data.